Shipping Policies

STARSEED DESIGNS ships out twice a week.

PLEASE ALLOW UP TO 5 DAYS FOR YOUR ORDER TO BE SHIPPED -

This timeframe takes into consideration; payment processing times, weekdays, and delivery pickup times.

 DOMESTIC SHIPPING (WITHIN CANADA AND THE UNITED STATES)

  • ALL CANADIAN AND U.S. ORDERS ARE PROCESSED THROUGH CANADA POST WITH USPS TAKING OVER ONCE THE PACKAGE ENTERS THE US. 

 

  • USPS DOES NOT FORWARD MAIL. You need to let us know if you've changed addresses prior to your order being shipped to avoid your package being returned to us. If it is returned we have to pay a customs fee to get your package back and we cannot cover the additional shipping costs to re-send it. If you do not want to pay to have your package re-shipped we can only refund the cost of your items, not including shipping.

 

  • CUSTOMERS ARE RESPONSIBLE FOR ANY DUTY CHARGES OR HANDLING FEES (IF APPLICABLE) UPON PICKUP.

Please take note that the approximate shipping times and online tracking notifications are not always guaranteed by Starseed Designs. Depending on if your parcel is being held in customs, deliveries are delayed, or holidays are taking place - The Starchild Tarot is not liable for the items once they leave Canada. Starseed Designs is not responsible for any damaged or lost parcels while en route to a country outside of Canada.

Extra Insurance can be added at the customers request.

 

INTERNATIONAL SHIPPING (OUTSIDE CANADA AND US)

  • ALL ORDERS ARE SHIPPED USING CANADA POST 
  • CUSTOMERS ARE RESPONSIBLE FOR ANY DUTY CHARGES OR HANDLING FEES (IF APPLICABLE) UPON PICKUP. THESE FEES ARE NOT INCLUDED IN THE COSTS OF SOLD ITEMS.
  • INTERNATIONAL ORDERS CAN TAKE 12-21 DAYS TO ARRIVE
  • All other shipping carriers may take longer and are subject to non-tracking.

Please take note that the approximate shipping times and online tracking notifications are not always guaranteed by Starseed Designs. Depending on if your parcel is being held in customs, deliveries are delayed, or holidays are taking place

- Starseed Designs is NOT liable for the items once they leave Canada. Starseed Designs is NOT responsible for any damaged or lost parcels while en route to any country outside of Canada.

Extra Insurance can be added at the customers request.

 

RETURN POLICIES

If you are unhappy with your product, please contact: orders@starchildtarot.com and we will do our best to help resolve the issue. Returns are generally accepted if the product is unopened, undamaged and in its original form, we will not cover the shipping costs to return items nor will we refund the original shipping costs once an item has been returned.