Please ensure that all of your shipping information is correct and entered in english, as once your order leaves our hands, it is entirely in the care of Canada Post, and any international post for your delivery address.
Orders are fulfilled within 3-5 business days, with the exception of Pre-Order items. Domestic/US orders are fulfilled via Canada Post/USPS, which takes 4-10 business days to arrive. USPS does not forward mail so please let us know right away if you’ve moved addresses
International orders (Non US, Canada) may take anywhere from 12-21 business days to arrive, depending on the nature of your country's customs or delivery services. All international orders are sent via Canada Post Tracked packet international or Xpresspost international and do include tracking, but please be advised that this will only track your shipment to the Canada border, beyond that the same tracking can be used with most international postal services but it is dependent on where you are located and this cannot be guaranteed. Customs fees are not included in our pricing, and are solely the responsibility of the buyer.
Wholesale orders do include extra insurance but the the buyer is solely responsible for any customs fees, and we take no responsibility for any delays once the package leaves Canada and we will not cover additional shipping charges if any packages are returned to us due to failed delivery attempts or lack of pickups.
We generally do not accept any returns on any of our items.
Starseed Designs does not take any responsibility for any item that is lost, stolen, or damaged during transit. If a parcel is returned to us as undeliverable or for any other reason, Starseed Designs is not responsible for any additional shipping fees that may occur to re-send the parcel.
Please contact us as email@example.com with any questions that you have related to your order.