Please ensure that all of your shipping information is correct and entered in english, as once your order leaves our hands, it is entirely in the care of UPS/Canada Post, and any international post for your delivery address.
If you have any special requests or need a package delivered by a certain date please contact us and we'll do our best to accommodate your needs.
Danielle and I do our best to work quickly but we are only two people so orders are generally fulfilled within 3-5 business days, with the exception of Pre-Order items. We arrange for UPS to pick up packages twice a week.
Domestic/US orders are fulfilled via UPS/Canada Post which takes an average of 4-10 business days to arrive. UPS does NOT deliver to PO boxes so please keep this in mind as your order might be rejected.
International orders (Non US, Canada) Customs fees are not included in our pricing, and are solely the responsibility of the buyer. International shipments may take anywhere from 10-21 business days to arrive, depending on the nature of your country's customs or delivery services.
We generally do not accept any returns on any of our items.
Starseed Designs does not take any responsibility for any item that is lost, stolen, or damaged during transit. If a parcel is returned to us as undeliverable or for any other reason, Starseed Designs is not responsible for any additional shipping fees that may occur to re-send the parcel.
Please contact us as firstname.lastname@example.org with any questions that you have related to your order.