Please ensure that all of your shipping information is correct and entered in english, if possible as we'll have to use google translate otherwise and don't take responsibility for any mistakes. Once your order leaves our hands, it is entirely in the care of UPS/Canada Post, and any international post for your delivery address.
If you have any special requests or need a package delivered by a certain date please contact us and we'll do our best to accommodate your needs.
Danielle and I do our best to work quickly but we are only two people so orders are generally fulfilled within 3-5 business days, with the exception of Pre-Ordered items. We arrange for UPS to pick up packages twice a week, ususally on Monday's and Thursday's.
UPS does NOT deliver to PO boxes so please keep this in mind as your order might be rejected.
International orders (Non US, Canada) Customs fees are not included in our pricing, and are solely the responsibility of the buyer. International shipments may take anywhere from 7-21 business days to arrive, depending the shipping service chosen and the nature of your country's customs or delivery services.
We generally do not accept any returns on any of our items.
Starseed Designs does not take any responsibility for any item that is lost, stolen, or damaged during transit. We offer optional, affordable insurance provided by "Route" at checkout who will take care of everything if anything does happen to your package during transit. If you chose this option you will receive a separate email after your order is processed with instructions on how to make a claim if needed. It is a very simple process.
Please contact us as firstname.lastname@example.org with any questions that you have related to your order.